FAQ

1. Hair Quality

What About The Quality Of The Hair?

Rosspretty Hair extensions are made of 100% human hair. 13A Virgin Hair is a high-quality hair that lasts up to a year and blends very well with you own hair, almost no tangling, and matting when you wear it, all the cuticles are intact, running in the same direction (at time of collection).

Where Does The Hair Come From?

Purchasing hair extensions from ethical hair source is not only about moral aspect, but also to guarantee the high quality of our hair products.

How Many Bundles Do I Need?

If you want to full fill one head, 3 bundles virgin hair will be okay. If the hair is over 18", 4 bundles virgin hair should be better. Or you can also combine a closure or frontal to make a full head.

How Many Bundles Can Make A Full Head?

Normally 3 bundles with a closure can make a full head. For longer length like over 20 inches, 4 bundles hair with a closure is highly recommended. If you do not need to buy closure, less than 20inches, 3 bundles will be enough; over 20inches, 4 bundles will be enough.

What Is The Differences Between Different Lace Closure?

Closure: it’s 4*4 inches or 5*5inches . And it has free part, middle part, and three part. Frontal: it’s 4*13 or 13*6 inches ear to ear frontal. Use frontal it can make your front more natural. Only Free part is available.

Can The Hair Be Colored Or Bleached?

Our hair is 100% unprocessed virgin human hair, so it can be dyed or bleached. In general, it’s easier to darken the hair than to lighten it, we recommend to dye darker, since it’s difficult for the original color fade. And dying needs strictly requirement on time and dyestuff, Please don’t curl or bleach so frequently, treat the hair just like your own hairs. Or it will be damaged easily.

2. Service & Price

How Much Does Shipping Cost?

FREE shipping for (4-7 business days). May be subject to customs. All orders take 1-2 business days to process prior to shipping. FREE shipping to North America, Europe, Southeast Asia & Australia; $18 shipping fee will be charged to South America, Africa & Other.

What Shipping Methods Do You Offer?

We offer UPS Standard, FedEx Express & DHL Express Shipping in North America, Europe, Southeast Asia & Australia; FedEx Express Shipping in Middle East, South America, Africa& Other.

How Fast Can I Receive My Hair?

You may get your hair in 3-5 working days if you are in North America, Europe, Southeast Asia & Australia; Middle East may take 4-7 working days for delivery; South America, Africa & other areas may take 5-9 working days. 

What's The Price Of Hair?

Rosspretty is the manufacturer-direct-to-customer company. We cut down a lot of procedures of sales, which allows us to save cost, and pass on the savings to end users. Great quality comes at a price, and we strive for the best possible pricing for the best quality hair.

3. Hair Care

How To Avoid Hair Tangling And Sheeding?

The wefts are double drawn machine weft to prevent possible shedding. If you have to cut the weft to adjust the hair volume for your install, please make sure to seal the edges of the wefts to keep it from shedding. And never wash or comb the hair with too much strength, or it will break off. You’d better choose the round with wide-toothed comb. We don’t suggest comb the curly items. We want to reassure you that we always check the quality of the hair very strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding. Usually hair gets tangled because of a build-up of dirt, salt water, chlorine or dryness. You can wash the hair regularly by tooth comb with high quality Shampoo and Conditioner, and combing your hair daily.

Will This Hair Hold Curls Well?

Yes! Our hair can hold curls beautifully! We have some tips:               

• 1. Find correct temperature for hair curling. We will suggest u raise the temperature little by little to test it out.   
• 2. Time control is very important, we will suggest let the wand/curl sits on the hair around 8~10 seconds with proper temperature.        
• 3. Apply some hair spray will keep the curl pattern durable for whole day:) For long term use, we NOT RECOMMEND customer to flat iron the curly and wavy texture frequently. Our hair is high temperature steam processed, not Marcel water processed. High temperature iron the hair will damage the pattern little by little. Especially curly and wavy Texture, flat iron it will damage these beautiful pattern a lots. Please notice that in advance.

When Should I Remove & Move-Up Tape-In Extensions?

This usually lasts 4-8 weeks as it grows out and would need to be removed or move up, if the hair is still in a good condition. You should have gotten a tape-in extension move-up or remove appointment made with your client or stylist. While a move-up can be really easy, it also takes a lot of time.

How To Wash My Hair Extension?

Try to wash your hair as infrequently as possible; every 2 or 3 days is best. In between washes, you can definitely utilize a dry shampoo. Avoid scrubbing aggressively and avoid scrubbing with your hair upside-down. This can cause tangling of the extensions. Also, when you’re using conditioner, try your best to avoid conditioner on and around the tape because this can contribute to slipping.

Should I Wash My Hair Before I Install It

Yes, you can wash the hair to make them look more natural and bring it back to life. 

What Should I Attend When Drying Hair?

It is important for the roots not to stay wet. When drying your hair with a blow dryer, it’s smart to use heat protectant on your hair to avoid damage that can be caused by heat. Make sure you completely dry your extensions before bedtime, so you do not go to bed with wet hair.

4. Wholesale

Does Rosspretty Provide Wholesale Hair Samples?

Yes, we offer samples of bundles, wigs, lace,Tape-In hair extensions, I-Tip hair extensions (0.5g/piece & 1g/piece), U-Tip hair extensions (0.5g/piece & 1g/piece).

What Hair Products Does Rosspretty Provide?

We provide clip-ins hair extension set, and fusion hairs including tape-In hair extensions, I-Tip hair extensions, U-Tip hair extensions, and one-piece hair weft as hair volumizer.

Are The Extensions Made Of 100% Human Hair?

YES. Our extensions are made of 100% human REMY hair and you can treat it as your own hair. Remy hair is a high-quality hair that lasts up to a year and blends very well with you own hair, almost no tangling, and matting when you wear it, all the cuticles are intact, running in the same direction.

What Is The Policy Of Return Or Exchange Hair?

We have a 30-day return and exchange policy for products that are unused and undamaged.