Q: What is Rosspretty hair?

A: Rosspretty  hair is a very famous hair company that selling hair over 8 years in China,it mainly sells 100% virgin human hair products. Rosspretty hair always focus on offering best hair quality and best service for every customer!So far, It gets over 1,3000 good reviews from buyers,and sells more than 1000 bundles hair per day to different countries!“Shinning at everywhere” is our slogan and goal,we keep doing our best to make every customer be a star,shinning at everywhere!

Q: What should I do if I have trouble logging in?

Please follow these instructions:

A: Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The https://rossprettyhair.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at cyndi@rosspretty.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

Q: Am I getting a discounts price?

A: We appreciated every customers support to Scemily hair factory so we have always keep best price here for the bundles we can make best deal .As different time we have different discounts for every product here.

Q: Why are my hair extensions getting tangle?

A :Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb)out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydratingdrops or consult your stylist for more help.

Q: Why are my hair extensions getting Shedding?

A: Firstly, PLS running the hair with your fingers or Wide-toothed gently, to prevent the shedding. For curly hair, pls don’t use the comb.Secondly, After wash the hair,pls nurse the hair with some olive oil, then the hair will be silk and soft.

Q: Can I get a discount if I make a larger order?

A: Yes, the more pieces you purchase, the higher the discount for u! We can offer Wholesale, Drop shipping and Customize hair package( label,tag,box or bag with ur logo) Please contact our Sales Department Email: cyndi@rosspretty.com for more info and provide the following information:

- Your name and Company name

- The product(s) that you are interested in and any special requests to it

- How many pieces hair approximately u sell per month?

- How u sell hair? in salon? in shop?by social media? by hand? or others?

Q: What should I do if I want to add or remove the items in the cart?

A: select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

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PAYMENT FAQS

Q: What is PayPal?

A: PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at www.scemily.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Scemily cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

Q: After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at cyndi@rosspretty.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Q: If order today , when can get package?

A: Usually when customers paid successfully on our website, we will send out orders within 24 hours. USA or Canada orders get 2-3 working days, UK or European orders get 2-4 working days Africa or Barbados or Ukraine orders get 4-7 working days Others usually get within 7 working days.

Q: How do I know if my payment has been received?

A: Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.scemily.com and log into your customer account to check the order status at any time. If Rosspretty has received payment, the order status will show "Processing".

Q: Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

A: Sorry, Currently Paypal is only the payment terms we accept, paying by credit card and debit card directly are not available.

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SHIPPING FAQS

Q: How do I change the shipping method?

A: Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at cyndi@rosspretty.com. Please do this as soon as possible during the order processing stage.

Q: How do I know if my items have been shipped or not?

A: When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

Q: How do I track my order?

A: Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

Q: Why is my tracking number invalid?

A: The tracking information normally appears after 1-2 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department at cyndi@rosspretty.com and provide them with your Scemily order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

Q: Taxes prob.

A: (1)after we sent out package,DHL or FedEx will text receiver for asking taxes firstly, but not exactly true,that is system text from them, if u are worrying it, pls contact Scemily hair team to confirm again.

• Usually we will do great help to put an acceptable value on invoice or write a special product name as description there to avoid customs charge, if any cases happen unfortunately by asking pay, contact our services team firstly.

Q: After payment has cleared, how long do I wait until my order is sent out?

A: Our handling time is 1 business days. This means that your item(s) will generally be sent out in 1 business days.

Q: How can I cancel my order, before and after payment?

Cancellation before payment

A: If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at cyndi@rosspretty.com as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at cyndi@rosspretty.com and we will process the updated order; there is usually no additional fee for this service. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.